Challenge:
High customer flow, low average ticket, and high staff turnover.
We implemented a counter upselling program, quick-service hospitality standards, and structured onboarding for new baristas.
Results with AW2:
22%
Increase in average ticket
Reduction in turnover within 3 months
100%
standardized service
Challenge:
Low team engagement, disorganized operations during peak hours, and low sales per employee.
We created standardized processes, clear sales goals with incentives, and soft skills training focused on agility and hospitality.
Results with AW2:
35%
reduction in average service time
18%
increase in sales per employee
100%
greater team stability
Challenge:
Uncontrolled costs, low upselling performance, and inconsistent guest experience.
We applied F&B cost management, trained the front-of-house team on product knowledge and sales, and implemented a career path program to retain talent.
Results with AW2:
12%
reduction in food cost
25%
increase in average ticket
100%
more engaged and stable team
Challenge:
High waste levels, untrained staff, and inconsistent service during events and rush hours.
We provided technical product training, standardized bar processes, implemented a hospitality culture, and created a career path for bartenders.
Results with AW2:
28%
reduction in waste
30%
increase in sales per hour of operation
100%
improved retention of key talents
Challenge:
Disorganized production, frequent inventory losses, and low staff motivation.
We implemented food cost and waste control, built a development track for staff, and trained them in service and consultative sales.
Results with AW2:
18%
cost reduction
20%
revenue growth
100%
more productive and committed team
Challenge:
High turnover in F&B outlets, poor cross-department integration, and inconsistent guest experience between shifts.
We created brand service standards, mandatory onboarding, cross-department training, and revenue and upselling programs for F&B.
Results with AW2:
50%
increase in F&B revenue
15%
reduction in turnover
100%
higher guest satisfaction
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AW2 Business & Hospitality is a consulting firm specializing in restaurant and hotel management training and strategic solutions for businesses. Elevate performance with tailored programs and international expertise.